Motivation during training

When we talk about Balanced Scorecard training or probably about any other training the most important question is the question of motivation. Even if you have the best material in the world, but people are not motivated to listen, your training will fail.

When doing the Balanced Scorecard training it is important to understand the difference between stake-holders and motivate them using different techniques:

Typically, your stakeholders will include people in three or four key positions:

1) Company Owner. In the case of a large company, this might be your stockholders.
2) CEO. In a small company, the owner and the CEO might be the same person.  In a large company, the CEO might be a committee of directors.  For now, just focus on the concept of the CEO, regardless of the details of your company’s organizational chart.

3) Managers. In most of our trainings, we make a distinction between top managers, who work to improve the direction of the company, and line-level managers whooversee a particular business unit or business team.  When it comes to motivation, however, we will simply use the term “Manager” to refer to an operational manager on any level of your organization.  Of course, there are some managers whose jobs are focused on strategy, rather than operations.  For the purposes of this training, you should think of strategic managers as part of the CEO category.

4) The final role is Line-Level Employees.  These are the people who are supervised by your managers.  Typically, they do not have subordinates of their own.  They are actually working on the physical realization of your tasks.

Learn more about motivating people during Balanced Scorecard implementation in the new eTraininig.