Training Evaluation Metrics » Balanced Scorecard Designer http://www.training-evaluation-metrics.com Metrics and other measurement tools for training Thu, 29 Jul 2010 13:46:06 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Training The New Employees Capably http://www.training-evaluation-metrics.com/training-the-new-employees-capably.htm http://www.training-evaluation-metrics.com/training-the-new-employees-capably.htm#comments Wed, 23 Dec 2009 18:53:33 +0000 expert_rwt http://www.training-evaluation-metrics.com/training-the-new-employees-capably.htm Training a new labor force would absolutely require your unfailing planning and execution. More importantly, you will have to bring some most up-to-date tools and technologies to educate your employees and get better their performance efficiently. There are numerous tools and technologies for employee training and measurement but nothing is more valuable than training evaluation metrics. In point of fact, it is a holistic method which would examine all the important aspects of training development programs and sessions in a disciplined manner. It is very rich and also very cheap measurement system. These days, masses of companies are using this tool so as to perk up their organizational efficiency. These would consist of banks, corporate sectors, non profit organizations, call center companies and so on.

One of the most important characteristics of training evaluation metrics is that these would provide countless benefits to the businesses and organizations. These pros would be consisted of advanced training sessions for new workforce and old workforce, customer/employee happiness, enhanced skills and competencies, increased focus of employees, enhanced dedication and motivation of workforce, increased sales volumes, revenue generation and business identity development. Additionally you can utilize key performance indicators (KPIs) so as to gauge your employee performance and permanence. Actually these are quantifiable measures that will not only improve your company’s activities and but also increase its productivity in a proficient manner.

Then if you want to teach new labor force in an efficient manner, you can also take advantage of BSC Designer. It is such a hearty system that will not only weigh up your new employee perceptions but also work out their satisfaction level about the explicit training development programs and sessions. Again it would provide heaps of advantages to the organizations such as exceptional decision making, dedication and motivation of new workers of the organization. Also you can educate your new personnel with the support of CRM scorecard. Actually it is customer relationship management software that can help your employees to discover new customers in an unbeatable manner.

In addition, there are several other methods through which you can efficiently improve your workforce efficacy. These would consist of HR scorecards system, scoreboards, finance scorecard, logistics management and crisis management scorecard. All you have to do is to never fail to notice the worth of these all kinds of important methods so that you may be able to determine your new and old staff performance in a practical manner. Also you will have to try your best to comprehend their real rationale so as to accomplish your organizational goals successfully.

]]> http://www.training-evaluation-metrics.com/training-the-new-employees-capably.htm/feed 0 How To Improve The Performance of New Staff http://www.training-evaluation-metrics.com/how-to-improve-the-performance-of-new-staff.htm http://www.training-evaluation-metrics.com/how-to-improve-the-performance-of-new-staff.htm#comments Sat, 14 Nov 2009 17:29:19 +0000 expert_rwt http://www.training-evaluation-metrics.com/how-to-improve-the-performance-of-new-staff.htm Introduction 

Every new employee has a special worth for the companies. The reason is that the companies would want to hire such a person who is intelligent, knowledgeable, skillful, slim & smart, reliable, honest, professional and dedicated. If a company selects a causal and superfluous person, it will face many tensions at the end. On the other side, if an organization hires a talented and committed person, it will surely grow by leaps and bounds. Today, we are going to discuss some important aspects that how can a business improve the performance and productivity of its new employees in a dramatic manner? Read below:                                                                                              

Ways of Improving the Performance of New Workforce 

Actually there are more than enough methods to improve the activities and performance of new workforce of the company. It may include: training evaluation metrics, KPIs, BSC designer, CRM and HR scorecards metrics. 

Apply Training Evaluation Metrics  

Usually they are implemented during the training development programs of the new employees of the company. The basic purpose of using these kinds of metrics is to evaluate the training performance of the new employees so that HR managers can be able to hire the deserve persons easily. 

Key Performance Indicators (KPIs) 

They are mainly used in order to define and evaluate the situation that how much a company is successful. With the aid of KPIs, you can increase the productivity of the new workforce drastically. 

Balanced Scorecard (BSC) Designer 

Basically, they are implemented in order to translate the company’s goals into action plan. With the support of BSC designer, you can evaluate both the strong and weak areas of the new workforce effortlessly.

Customer Relationship Management (CRM) 

The uniqueness of CRM is that it will discover new customers for the long run growth and perspective of your business. Though it is helpful for all types of businesses but it is more productive especially for the call center business.  

HR Scorecards Metrics 

These are also very important and productive metrics, which can be used to select the most competent persons. They are usually employed for assessing the activities and performance of the employees of the company. With the help of HR scorecard metrics, you can easily select the most talented persons for your organization.  

Conclusion 

In short, it can be said that measuring performance of new staff will need your careful planning, organization and execution. In addition, you will have to understand the entire function of measure productivity tools so that you could be able to train your workforce in a well organized manner and gain plenty of benefits.

]]> http://www.training-evaluation-metrics.com/how-to-improve-the-performance-of-new-staff.htm/feed 0 Empowering Recessed Economy with Balanced Scorecards http://www.training-evaluation-metrics.com/empowering-recessed-economy-with-balanced-scorecards.htm http://www.training-evaluation-metrics.com/empowering-recessed-economy-with-balanced-scorecards.htm#comments Sun, 01 Nov 2009 15:13:08 +0000 expert_rwt http://www.training-evaluation-metrics.com/empowering-recessed-economy-with-balanced-scorecards.htm Currently, the entire world is facing with agonizing recession. It is estimated that recession has swallowed the entire economy of the world. No one has left safe and sound due to cruel recession. From middlemen to elite people, from banks to corporate sector and from government institutions to private sector, recession has disturbed to almost everyone.  By seeing these horrible circumstances, one must need an authoritative system to get rid of financial chaos immediately. Your wait is over as we bring forth “Balanced Scorecards (BSC)” metrics to remove your all kinds of financial worries smoothly. 

Generally speaking, balanced scorecard is an authoritative tool, which will not only measure your productivity but also achieve your organizational goals effectively. One of the amazing elements of balanced scorecard system is that it will not only diminish your debt burden but also provide you financial stability. All you have to do is to better understand this system so that you may be able to get rid of financial disaster immediately. 

With the help of balanced scorecards metrics, you can get certain advantages. It may involve: removal of loans, elimination of debts burdens, improved financial credibility, financial autonomy, increased sales, revenue generation, customer and employee satisfaction, improved productivity and business identity development. As a result, you will be able to achieve your organizational goals efficiently. 

If you employ some productivity measures during your recessed economic situation, you can reap plentiful benefits in a short time. These productivity metrics may include: credit risk management, crisis management scorecard, logistic management system, finance scorecard, key performance indicator (KPI) and customer relationship management (CRM) system. Consequently, you will be able to measure your productivity in a positive manner. 

One of the unique elements of BSC is that it will guide the human resource executives to measure productivity of the company’s employees during the training development programs. In addition, it will measure the productivity of HR department itself. More to the point, balanced scorecard metrics will diminish your financial stress by improving you credit score rating. Now you can take more loans from the lenders so as to adjust your finances in a positive manner. 

In short, it can be said that recession has greatly affected the entire economic structure of the world. It has led many people into various mental diseases for instance depression, hypertension, nervousness, anxiety, bipolar disorder, etc. However, balanced scorecards (BSC) metrics have emerged as the best way to remove your all kinds of financial worries. All you have to do is to better understand this system so that you may be able to achieve your organizational goals in a resounding manner.

]]> http://www.training-evaluation-metrics.com/empowering-recessed-economy-with-balanced-scorecards.htm/feed 0 Measure training performance – now with custom formulas and strategy maps http://www.training-evaluation-metrics.com/measure-training-performance-now-with-custom-formulas-and-strategy-maps.htm http://www.training-evaluation-metrics.com/measure-training-performance-now-with-custom-formulas-and-strategy-maps.htm#comments Tue, 20 Oct 2009 07:17:42 +0000 admin http://www.training-evaluation-metrics.com/measure-training-performance-now-with-custom-formulas-and-strategy-maps.htm The new version of BSC Designer PRO released, now it is possible to customize formulas used to calculate the performance of the KPI. It is possible now to use not only linear formulas, but actually any dependency, including binary function, where you can specify the value of the performance for certain intervals.

Measure training performance - now with custom formulas and strategy mapsThe PRO version also suggests powerful Strategy Maps feature, which allows automatically export data from KPI into nice-looking strategy maps with all necessary diagrams and arrows.

Right now:

]]> http://www.training-evaluation-metrics.com/measure-training-performance-now-with-custom-formulas-and-strategy-maps.htm/feed 0 Train Well With Balanced Scorecards http://www.training-evaluation-metrics.com/train-well-with-balanced-scorecards-2.htm http://www.training-evaluation-metrics.com/train-well-with-balanced-scorecards-2.htm#comments Thu, 08 Oct 2009 14:35:40 +0000 expert_rwt http://www.training-evaluation-metrics.com/train-well-with-balanced-scorecards-2.htm Kaplan and Norton, the originators of the Balanced Scorecard, described it as a performance measuring tool the enables managers and decision makers to look at a company’s overall performance or the performance of individual departments or functions from the perspective of the organization’s internal and external customers as well as shareholders. The balanced scorecard measures performance from four perspectives the customer, internal processes, innovation, learning and the financial perspectives. The indicators and metrics used to measure each perspective are based on the company’s business strategy and goals.

Using the Balanced Scorecard to train the company’s employees ensures that the company’s strategy id followed through and its vision remains intact. Metrics used in the Innovation and Learning perspective of the company not only focus on imparting training but measure employee satisfaction, operating efficiency and continuous improvement on both micro as well as macro level. By using a Balanced Scorecard for employee training an organization can monitor and improve the employees trained ratio (employees trained divided by total number of employees), employee training cost (total training cost divided by number of employees trained), training cost per hour (total training cost divided by total training hours) and employee turnover (a function of employee satisfaction).

Beyond these metrics, the biggest benefit of using a Balanced Scorecard in training is that it enhances the effectiveness of training. One of the proven benefits of training is a tangible improvement in the company’s bottom line (such as increased sales, improved services, product quality, etc). An excellent example of how training based on the Balanced Scorecard is more effective is the way Best Buy, the consumer electronics retailer from Richfield, Minnesota, went through with its expansion phase. Best Buy used Grand Opening University (GOU) to train managers and supervisors for the new stores it planned on opening. This was to ensure that service quality remains consistent throughout the stores and customer satisfaction is not lost at any point. The training process thus conducted put supervisors in training at existing stores for two weeks, learning leadership skills and how to open and operate a new store. Also, five weeks prior to the opening a sales manager for each new store attends a five-day course at Best Buy’s corporate campus. The managers here get to learn strategies for successfully training new supervisors and employees. They are also given a whole day to get hands-on knowledge about the products that will be sold at their store.

Best Buy’s yardstick for measuring the effectiveness of this training is the Balanced Scorecard which uses metrics for employee satisfaction and turnover. Best Buy has effectively improved employee satisfaction through training and reduces turnover from a 110-120% range to a 70-80% range. As for the bottom line, Best Buy estimates that every 0.01 improvement in employee satisfaction surveys equals a $100,000 addition in profits, and Best Buy scored a 0.03 improvement with its GOU training.

]]> http://www.training-evaluation-metrics.com/train-well-with-balanced-scorecards-2.htm/feed 0 Strategy map for training process http://www.training-evaluation-metrics.com/strategy-map-for-training-process.htm http://www.training-evaluation-metrics.com/strategy-map-for-training-process.htm#comments Wed, 25 Mar 2009 10:58:56 +0000 admin http://www.training-evaluation-metrics.com/strategy-map-for-training-process.htm The new version of BSC Designer that just was released provides a great opportunities to create a strategy map for the training scorecard. Find below an example of how the strategy map might looks like:

Strategy map for the training process

]]> http://www.training-evaluation-metrics.com/strategy-map-for-training-process.htm/feed 0 Rapid check of your traning scorecard with stoplights http://www.training-evaluation-metrics.com/rapid-check-of-your-traning-scorecard-with-stoplights.htm http://www.training-evaluation-metrics.com/rapid-check-of-your-traning-scorecard-with-stoplights.htm#comments Thu, 18 Dec 2008 17:17:18 +0000 admin http://www.training-evaluation-metrics.com/rapid-check-of-your-traning-scorecard-with-stoplights.htm Starting version 2.0 BSC Designer supports metric stop lights. This is a great way to find out if some indicators from your training scorecard need attention as indicators with low performance value will be highlighted with red stop light.

Also, the version 2.0 supports localization in interface, there are English, German, French, Spanish, Russian and Czech languages available. Learn more about stop-lights in online manual.

]]> http://www.training-evaluation-metrics.com/rapid-check-of-your-traning-scorecard-with-stoplights.htm/feed 0 Improve training performance with new version of BSC Designer 1.9 http://www.training-evaluation-metrics.com/improve-training-performance-with-new-version-of-bsc-designer-19.htm http://www.training-evaluation-metrics.com/improve-training-performance-with-new-version-of-bsc-designer-19.htm#comments Mon, 27 Oct 2008 17:01:39 +0000 admin http://www.training-evaluation-metrics.com/improve-training-performance-with-new-version-of-bsc-designer-19.htm AKS-Labs has released a version 1.9 of Balanced Scorecard Designer, the new version has an ability to visualize performance data using diamond type diagrams as well as exporting data from the scorecard into Dashboard report with diamond type charts. Finally, the company started localization of the product into European languages. Learn more about Balanced Scorecard Designer.

]]> http://www.training-evaluation-metrics.com/improve-training-performance-with-new-version-of-bsc-designer-19.htm/feed 0 Build Balanced Scorecard using data from your training database http://www.training-evaluation-metrics.com/build-balanced-scorecard-using-data-from-your-training-database.htm http://www.training-evaluation-metrics.com/build-balanced-scorecard-using-data-from-your-training-database.htm#comments Mon, 21 Apr 2008 18:52:56 +0000 admin http://www.training-evaluation-metrics.com/build-balanced-scorecard-using-data-from-your-training-database.htm With new version of Balanced Scorecard Designer one could build a scorecard using a real data from training database.

The new version of Balanced Scorecard Designer has a feature called “SQL Indicator”. With SQL Indicator user can access data from some database and use it as a value for indicator in balanced scorecard.

This feature enables the integration between almost any business system and scorecard that user is designing. There are also some other possible integration ways, which third-party developers can use.

]]> http://www.training-evaluation-metrics.com/build-balanced-scorecard-using-data-from-your-training-database.htm/feed 0 Training Metrics, KPIs, Scorecards http://www.training-evaluation-metrics.com/transportation-metrics-kpis-scorecards.htm http://www.training-evaluation-metrics.com/transportation-metrics-kpis-scorecards.htm#comments Sun, 16 Mar 2008 15:51:53 +0000 admin http://www.training-evaluation-metrics.com/transportation-metrics-kpis-scorecards.htm In this blog we are writing about training performance management tools, such as Metrics, KPIs, Scorecards. We are going to review various evaluation tools as well as application of these tools to particular business areas.

There are some products that are a good start point for manager who want to create his own training estimation system.

  • HR Training Scorecard: Download trial version, purchase full version for 60 US$, add to shopping cart. This is a Balanced Scorecard which is distributed as an Excel file and file of BSC Designer format. This scorecard helps to evaluate performance of HR.

    • Another tool which helps to build your own performance evaluation tools is Balanced Scorecard Designer:

  • Balanced Scorecard Designer: Download trial version, purchase full version, add to shopping cart.

    • On this web-site you will find more articles on training performance evaluation with scorecards, metrics, KPIs.

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